Complaints & Grievances
Cummings Graduate Institute is committed to integrating institutional objectives in innovative ways to demonstrate excellence, access and impact in the online program. When an issue is brought to Cummings Graduate Institute’s attention, Cummings Graduate Institute will take appropriate action to seek resolution. Students are encouraged to pursue Cummings Graduate Institute’s internal grievance procedures found in this catalog for any complaints before contacting external sources for resolution.
If a complaint cannot be resolved by the CGI, students residing in Arizona may contact the Arizona State Board for Private Postsecondary Education (contact information following the Grievance section). Students residing outside Arizona may also file a complaint with their state of permanent residence.
Student Grievance Policy
A grievance is an educational or personal issue or condition that a student believes to be unfair, inequitable, discriminatory, or a hindrance to their education. The institute’s mission is to resolve a grievance quickly and to the satisfaction of the grieving party. With some exceptions, students should first attempt to resolve difficulties informally by bringing those concerns directly to the person responsible for the action, or with the student’s Advisor, the program Director, or the immediate supervisor of the person responsible for the action.
To pursue a formal grievance, students must adhere to the following:
- The students must first bring their grievance directly and informally to the person or persons with whom they have the grievance
- If this informal effort to resolve their grievance fails, the student must file a written grievance complaint & supporting documentation, using the Grievance Form, with the Director of the DBH Program. The student must file such written complaints within three (3) months of the incident that is the subject of the grievance. The grievance complaint must include a concise statement of the allegations that form the basis of the complaint, including a careful statement of the facts, a summary of the informal attempts at resolution, and a suggested remedy.
- The Director reviews the grievance complaint, conducts a thorough investigation, and provides a written response to the student within ten (10) business days.
- A student who wishes to appeal the Director’s response must file a copy of the grievance complaint and the Director’s response with the President of the Cummings Graduate Institute Board of Directors within five (5) business days of receiving the Director’s response.
- The President of the Board conducts an investigation and renders a final written response to the student within fifteen (15) business days of receiving the copy of the grievance complaint and the Director’s response.
Privacy rights of students, faculty, and staff will be respected. Access to the summaries for all legitimate purposes will be afforded to all parties until the grievance is resolved. Copies may be retained only by those parties against whom a grievance is alleged. Grievance records will not be made part of any permanent student, faculty, or staff record.
Instructions: A grievance is an educational or personal issue or condition that a student believes to be unfair, inequitable, discriminatory, or a hindrance to their education. Students who have a complaint or grievance about their DBH program experience should complete the Complaint/Grievance Form and submit it to the program Director as detailed in the Cummings Graduate Procedure. Students should allow ten (10) business days to receive a written response to their complaint or grievance.
The Grievance Policy is printed in all editions of the Cummings Graduate Institute Catalogs. It is also posted on the Cummings Graduate Institute website.
Arizona State Board for Private Postsecondary Education Contact Information
If a student complaint cannot be resolved after exhausting the complaint or grievance procedure as listed above, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. Complaints or grievances must be filed within two (2) years of the student’s last date of attendance. The student must contact the Arizona State Board for Private Postsecondary Education for further details.